Customer Success Specialist – Sweden (Borås & Gbg)

Location

Borås

Customer Success Specialist – Sweden (Borås & Gbg)

Location

Borås

Apply by

2022-01-28

We are looking for a Customer Success Specialist to join us on our growth journey ahead. If you are a process-driven and structured relationship builder with good coordination skills who likes to find solutions for your customers – look no more!

About SP and our Customers

You will join us at a pivotal and transformational stage in Scandinavian Photo’s development. With high ambitions, we are planning to grow our business significantly during the upcoming years throughout the Nordics. 

We are specialists in tech for creative people and offer a wide range of high-quality products and services for Photo, Video and Sound creation and consumption. Our customers are businesses (B2B) and private customers (B2C) and we are established in the Nordic markets.  

Our B2B customers are media production companies, broadcasters, professional photographers, and businesses spanning from small, medium to large corporations/public companies with a need for photo, video, and sound products as well as its peripherals. Our customer base is divided by key account managed B2B and retail B2B as the retail and B2B channels intersect. We currently operate in Sweden, Norway, Denmark, and Finland and employ approx. 120 people.

About the role 

In your role as a Customer Success Specialist, you will manage commercial contacts within assigned customers. You are responsible for biddings to customers based on incoming inquiries, as well as handling new orders and inquiries.

In addition, you are responsible for the relationship with assigned contact persons at customers and to be updated on the customer's requirements. You report sales statistics and deviations to KAM / Sales Director and follow agreements between Scandinavian Photo and our key accounts.

Furthermore, you are expected to follow established plans and strategies for the continued development of business and relationships with customers, as well as work for increased profitability in accordance with set goals. You belong to the B2B Sales department and work close to the purchasing department. Travel in the service may occur.

Your responsibilities include:

  • Act as a customer advisor within our existing accounts to ensure continued value from our products and services
  • Work with customers to identify critical goals and key criteria to help the customer achieve their goals
  • Work with new inquiries and our existing customers and partners
  • Execute account strategies to maximize Scandinavian Photo’s growth, both short-, medium- and long-term in your accounts
  • Maintain existing customer relations by creating solutions that meet the customer’s needs.
  • Create quotations and follow up them regularly
  • Continuously maintain a high technological knowledge in photo, video and sound

Your profile

As a person, you have a cooperative, pleasant, and likable style. You get along well with others and enjoy being helpful. Having a team-oriented focus primarily on customer service is of the utmost importance.

You hold an excellent ability to establish, develop and maintain business relationships. You enjoy talking to customers and are motivated by providing first-class service. You show this with your ability to work advisory in the customer dialogue. You will always seek solutions based on customer need first – the available technology is a consequence. 

You have the interest and ability to understand business principles with a focus on good profitability and growth. 

In this role, you work closely with your KAM team, which is why it is important that you appreciate working with others. You have an open attitude towards other people and see value in collaborating.

We believe that you have the following experience and knowledge:

  • 3 years experience in AV or Video/Photo and streaming solutions
  • Experience from B2B sales and solution sales to end-user customers
  • Experience from Customer Success roles, inbound sales, order management or coordination is a must
  • You are fluent in Swedish and have professional proficiency in English

What do we offer?

  • The chance to be part of a transformational growth face at a market-leading company
  • A committed, knowledgeable, and high-achieving team with a strong team spirit
  • Competitive compensation
  • Good opportunities for career progression
  • Products that you can genuinely be proud of

Application 

Apply by filling out the form below. Interviews are held on an ongoing basis and the position may be filled before the last application date. If you have questions, please contact Bartek Regerqvist at bartek.regerqvist@scandinavianphoto.se

More about SP 

After almost 40 years in the industry, SP has grown to be the Nordic region’s leading player in products for photo, video, and sound production. SP is built on our values with a strong team spirit, high quality, clear customer focus, and a lot of passion. Our customers include everything from new creators, enthusiasts, and influencers to experienced practitioners, businesses, and production companies. What we have in common with our customers is a great passion for creativity and technology. 

We have online sales in Sweden, Norway, Finland and Denmark, flagship stores in Stockholm and Oslo, and serviceshops in Malmö, Copenhagen and Borås. Our head office and the central warehouse are located in Borås. We are 120 employees and we have a turnover of approximately 800 million SEK. 

Read more about us on our career pages

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